Ordering Information

All items sold through Bonnjerra are intended for personal use only. Bonnjerra reserves the right to cancel any orders which appear to be for the purpose of wholesale or resale.

Modifying or Cancelling an Order

We do our best to ship orders as soon as possible. This means we are only able to accept cancellations if we have written notice of your intention to cancel before the items have been sent. If you have changed your mind about your purchase, please follow our returns procedure to request a refund for the sale amount (we do not offer exchanges or refunds on earrings, nose rings, headpieces, promotional, and sale items).

Wrong Shipping Address

If you have inputted an incorrect shipping address on your order, please contact us ASAP. Please note that once your order is on its way, we are unable to change the shipping address. We advise reaching out to DHL directly as they may be able to redirect your parcel. Orders returned due to an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

 

 

Item Availability

If for any reason at all we're unable to fill your order, we will:

• Let you know by email as soon as possible.
• Let you know when your item will be available or do our best to offer you an alternative.
• Reverse your payment if the transaction has been processed.

 

 

Currency

All orders placed in Turkey will be charged in Turkish Lira. Orders placed overseas will be charged in US dollars.

 

 

Payment Methods

Bonnjerra.com accepts Visa, Mastercard, American Express and Western Union.

Credit Cards
We accept Visa, Mastercard, and American Express.

 

Shipping & Handling

We ship to all countries accepted by DHL Express. 

Sale Periods:
During sale periods, please allow an extra 3 working days for your order to be dispatched.

Shipping within Turkey:

• $6 - Yurtici Cargo
• FREE on orders over $50

Shipping Outside of Turkey:

• $15 – DHL Express
• FREE SHIPPING over 50 $ purchase on the web.
• Delivery time is 2-3 days after shipping.
• Shipping process is 1-3 days.

Tracking:
All orders have an Australia Post or DHL tracking number. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have left Australia, you will need to track your parcel via your country's postal service by quoting the same tracking number.

 

Delivery

Our deliveries will require a signature on receipt, so please ensure you give us a suitable address where someone is available to sign for the delivery when it arrives. We are unable to redirect goods once your order has been sent.

As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control) that may cause your delivery to be late.

Bonnjerra delivers jewelry around the globe. Our jewelers take care to inspect and ensure all orders are in perfect condition. All jewelry is then packed in a signature pouch before being delivered to you. If, due to an unforeseen circumstance, your jewelry arrives in a damaged or less than perfect condition, you must notify us within 48 hours.

 

Import Duties & Taxes

For international customers, all taxes(if there is) are paid by the receiver. However, you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duties/taxes, and you are liable to pay them on receipt of your packages.

If the buyer refuses to accept delivery because they don't want to pay the duties and taxes imposed by their country, they then bear the cost of returning the order to us. This includes the freight cost, and the amount will be deducted from their refund.

 

 

Tell Us What You Think

We'd love to hear your feedback on your jewelry and your experience buying from Bonnjerra.com. After your purchase, we’d love you to email us at [email protected] and provide feedback or testimonials.

Testimonials will be published on our website, clearly marked as 'Testimonials,' and your first name and state of residence or country will also be included.